The concept of etiquette is still essential, especially now, and particularly in business as unprofessional behavior could be bad for business. Making positive impressions and
how you present yourself to others in the business world speak volumes. Setting a professional tone with co-workers, clients and customers also present real life etiquette questions answered. Here are additional basic business etiquette and protocol skills you should have and they are:
Mind your Posture
Posture is the visible disposition, either natural or assumed, of an individual with reference to attitude or pose. In business, minding your posture with the following skills is important:
• Stand straight and face audience.
• Open posture - comfortable, controlled. No fidgeting.
• Hands relaxed and hanging down at sides.
• No hands on hips or in pockets; no crossed arms.
• No 'fig' leaf stance [It shows weakness and timidity].
• No hands joined behind your back [It shows no energy].
Talking without words
Without words, information and messages are exchanged and understood. These refer to all the body language, gestures and facial expressions made during business discussions. Having the following skills will go a long way:
• Body language speaks louder than words.
• Mind your facial expressions.
• Practice smiling and looking pleasant.
• Gestures:
1.Restrict head, hands and arm movement;
2.No leaning back [slouching] on chair if seated;
3.No hands in pocket [nervous]; Don't point fingers;
• Always convey confidence, approach ability and sincerity;
• Sit straight with both feet on the floor;
• Ladies cross legs at the ankles;
• Erect straight back;
• No slouching, sitting/walking too rigidly, worn-out shoes, clenching fists, twirling hair, fidgeting;
• Chin resting on the palm of hands depicts boredom;
• Always maintain appropriate physical distance. Arms length is safe;
• Your dressing must be smart and attractive.
Introduction and Self Introductions
This is the preparatory movement intended to foreshadow or lead up to the theme of the meeting. These refer to the proper ways of making introductions in business and protocol. They are as follows:
The ABC's of Introduction
• A - Authority [higher rank is mentioned first];
• B - Be brief;
• C - Clarification [nugget of information].
The Rules
1.Ensure eye contact, a smile and a firm handshake.
2.State your name.
3.Provide a nugget of information.
4.Do not rush.
When Do I Introduce Myself?
1.You are with people you do not know.
2.You are overlooked.
3.Seated next to a person at a meal, meeting, social or business gathering, etc.
4.Someone you have met previously but has trouble placing you.